Returns & Exchanges

At Sabrent, we stand behind the quality of our storage and connectivity solutions with a 30-day satisfaction guarantee. If your hardware does not meet your performance expectations, we offer a streamlined return process for a full refund or replacement.

Return Process

• 1.
  Request an RMA

  Log into your account and navigate to the 'My Orders' section to submit a Return Merchandise Authorization (RMA) request for the specific hardware.

• 2.
  Package Your Device

  Securely pack the item in its original packaging, including all cables, manuals, and accessories to ensure a full refund credit.

• 3.
  Affix Shipping Label

  Print your prepaid shipping label provided via email and attach it clearly to the outside of your package before dropping it off at an authorized carrier.

• 4.
  Inspection and Refund

  Once our technicians verify the unit's serial number and condition, your refund will be processed to your original payment method within 5-7 business days.